1-800-477-5175 jcastagno@cehcc.com

Team Metrics – What, When & Where

In the Revenue Cycle (RCM) world, we live and die by our performance metrics: lag days, days in AR, error rates, cash conversion cycles, bad debt ratios, aging categories – if it can be measured there is probably a report for it. We combine this avalanche of data with...

Perception is Reality

Provider expectation realignment is a key ingredient in creating the perception of success. As cynical as this sounds it is important as a leadership or project team that we remember who our primary client is; the provider and their perception of success or failure...